This policy applies to all bookings made through BookInstead.com and governs the rights and responsibilities of guests, operators, and the platform in all cancellation, refund, and dispute scenarios.

1. Purpose and Scope

BookInstead.com (“BookInstead,” “we,” “us,” or “the Platform”) is a commission-based online marketplace that connects guests with tour operators, activity providers, and rental companies (collectively, “Operators”). BookInstead is not itself an Operator and does not directly provide tours, activities, or rental services.

This Cancellation, Refund, and Guest Protection Policy (“Policy”) governs all cancellations, refund requests, booking modifications, disputes, credits, and related matters for bookings made through BookInstead.com. This Policy is incorporated by reference into BookInstead’s Terms of Service and constitutes a binding agreement between the guest and BookInstead at the time of booking.

This Policy is designed to:

• Protect guests from unexpected financial loss due to operator cancellations, force majeure events, or misrepresented listings.
• Protect BookInstead from fraud, abuse, chargeback manipulation, and financial liability.
• Ensure operators are held to consistent, transparent standards.
• Provide a fair, documented, and enforceable framework for all parties.

By completing a booking on BookInstead.com, guests agree to be bound by this Policy in its entirety.

2. Definitions

The following terms are defined for use throughout this Policy. These definitions are binding and apply to all communications, disputes, and legal proceedings related to BookInstead bookings.

Term	Definition
Booking	A confirmed reservation made by a guest through BookInstead.com for a specific Experience, including the date, time, party size, and any optional add-ons selected at checkout.
Guest	Any individual or group who creates an account on BookInstead.com and purchases a Booking through the platform. The Guest is the account holder responsible for payment and compliance with this Policy.
Operator	A licensed business, sole proprietor, or legally authorized entity that lists one or more Experiences on BookInstead.com for purchase by guests. Operators must agree to BookInstead’s Operator Terms of Service prior to listing.
Experience	Any tour, activity, rental, adventure, excursion, guided event, or similar service listed by an Operator on BookInstead.com, as described on its individual listing page.
Experience Start Time	The date and time on which the booked Experience is scheduled to begin, as confirmed in the guest’s booking confirmation email.
Cancellation Window	The period of time prior to the Experience Start Time during which a guest is eligible for a refund upon cancellation. The applicable window depends on the Operator’s policy tier as displayed on the listing.
Standard Cancellation Window	A cancellation window of no less than twenty-four (24) hours prior to the Experience Start Time, which is the minimum window required of all Operators listed on BookInstead.
Extended Cancellation Window	An optional cancellation window of up to seven (7) calendar days prior to the Experience Start Time, offered at the Operator’s discretion and clearly disclosed on the listing page before checkout.
BookInstead Service Fee	A non-refundable fee charged by BookInstead at the time of booking to cover platform operations, payment processing, fraud prevention, and guest support services. This fee is disclosed at checkout and itemized on the booking confirmation.
Experience Value	The total amount paid by the guest for the Experience, excluding the BookInstead Service Fee.
BookInstead Credit	A non-cash, non-transferable platform credit issued by BookInstead to a guest’s account following a qualifying cancellation, operator cancellation, or dispute resolution. Credits are valid for twelve (12) months from the date of issuance and may be applied to any future BookInstead booking.
Refund	A return of funds to the guest’s original payment method for all or part of the Experience Value, issued in accordance with the applicable Cancellation Window.
Force Majeure Event	An event beyond the reasonable control of BookInstead or the Operator that prevents the Experience from being conducted as scheduled. Qualifying Force Majeure Events include: natural disasters (hurricanes, earthquakes, floods, wildfires), acts of terrorism or war, government-mandated lockdowns or travel restrictions, public health emergencies declared by a governmental authority, and infrastructure failures affecting the Experience location.
No-Show	A guest’s failure to appear at the designated Experience location by the scheduled Experience Start Time without having submitted a cancellation request through the BookInstead platform prior to that time.
Operator Cancellation	A cancellation initiated by the Operator for any reason, including but not limited to staffing issues, equipment failure, safety concerns, business closure, or weather conditions, where the guest has not initiated a cancellation.
Dispute	A formal written claim submitted by a guest through the BookInstead resolution process alleging that an Experience was materially different from its listing description, that a cancellation refund was incorrectly denied, or that another breach of this Policy occurred.
Material Difference	A significant, verifiable deviation between the listed Experience description and the actual Experience delivered, including but not limited to: wrong activity type, substantially different location, significantly fewer inclusions than advertised, or failure to deliver a core component of the Experience without prior guest consent.
Hardship Exception	A request submitted by a guest for a refund outside the standard Cancellation Window, based on documented personal emergency, medical event, or other qualifying extraordinary circumstance.
Chargeback	A reversal of a credit or debit card transaction initiated by the guest’s financial institution at the guest’s request, bypassing BookInstead’s internal dispute resolution process.
Cancellation Abuse	A pattern of behavior by a guest that exploits the platform’s cancellation or credit policies in bad faith, including but not limited to: serial cancellations to obtain Credits without intent to rebook, submitting fraudulent evidence for hardship exceptions, filing false Material Difference claims, or initiating chargebacks after receiving BookInstead Credits.
Prorated Refund	A partial refund calculated based on the number of spots canceled relative to the total number of spots originally booked, applied to the per-person or per-unit rate of the Experience.
Transfer	The reassignment of a confirmed Booking from the original guest account to another individual, for personal, non-commercial purposes only, at no charge to the guest.
Resolution Team	BookInstead’s internal team responsible for reviewing Disputes, Hardship Exceptions, and Cancellation Abuse investigations. The Resolution Team’s decisions are final and binding under this Policy.

3. Cancellation Tiers and Refund Schedule

3.1 Overview

All Operators listed on BookInstead are required to offer, at minimum, the Standard Cancellation Window. Operators may elect to offer an Extended Cancellation Window, which will be clearly disclosed on the listing page before checkout. The applicable tier is locked at the time of booking and will be confirmed in the guest’s booking confirmation email.

The following table summarizes guest refund eligibility based on when a cancellation is submitted relative to the Experience Start Time.

Cancellation Timing	Refund Amount	Notes
7+ calendar days before Experience Start Time	100% of Experience Value	Available only on listings with Extended Cancellation Window. Refund issued to original payment method within 5–7 business days.
24 hours to 7 days before Experience Start Time	100% of Experience Value	Standard refund window available on all listings. Refund issued to original payment method within 5–7 business days.
Less than 24 hours before Experience Start Time	BookInstead Credit for 100% of Experience Value	No cash refund is available. Credit is valid for 12 months and applicable to any BookInstead listing.
No-Show (failure to appear)	BookInstead Credit for 50% of Experience Value (first occurrence only)	One-time credit per account per 12-month period. Subsequent no-shows within the same 12-month period forfeit the full booking value with no credit issued.
Operator-Initiated Cancellation	100% of Experience Value + $10 Courtesy Credit	Full cash refund to original payment method plus a $10 BookInstead Courtesy Credit applied automatically. No guest action required.

3.2 BookInstead Service Fee

The BookInstead Service Fee is non-refundable in all scenarios, including guest-initiated cancellations, operator-initiated cancellations, and force majeure events, unless otherwise required by applicable law. The Service Fee is disclosed at checkout and itemized on the booking confirmation email. Guests acknowledge and accept the non-refundable nature of this fee at the time of booking.

3.3 Extended Cancellation Window Disclosures

Where an Operator offers an Extended Cancellation Window of up to seven (7) calendar days, the following conditions apply:

• The Extended Cancellation Window will be clearly labeled on the listing page and at checkout before payment is collected.
• The cancellation window begins from the exact moment the booking is confirmed (i.e., payment processed and confirmation email sent).
• Cancellations submitted during the Extended Window are fully refundable to the original payment method, less the BookInstead Service Fee.
• In the event of a conflict between a listing’s stated window and this Policy, this Policy controls.

3.4 Rescheduling in Lieu of Cancellation

Before submitting a cancellation, guests are encouraged to request a reschedule. Rescheduling is subject to the following conditions:

• Rescheduling is free of charge and may be requested once per booking.
• Reschedule requests must be submitted through the guest’s BookInstead account under “My Bookings” and must be made within the applicable Cancellation Window.
• Rescheduling is subject to Operator availability and is not guaranteed.
• If the Operator cannot accommodate the new date, the guest retains the right to cancel and receive a full refund per the applicable tier.
• A reschedule request does not reset or extend the Cancellation Window relative to the new date. The original booking date is used to determine window eligibility.

4. How to Cancel or Reschedule a Booking

4.1 Self-Service Cancellation

Guests may cancel or reschedule a booking at any time through the BookInstead platform using the following steps:

1. Log into your account at BookInstead.com using your registered email address and password.
2. Navigate to “My Bookings” in your account dashboard.
3. Select the booking you wish to cancel or reschedule.
4. Click “Cancel Booking” or “Request Reschedule” and follow the on-screen prompts.
5. Review the refund or credit amount displayed before confirming.
6. Confirm your cancellation or reschedule request.
7. You will receive an email confirmation within 5 minutes confirming the cancellation and the applicable refund or credit amount.

The cancellation timestamp is recorded at the moment the guest confirms the cancellation through the platform. Initiating but not completing the cancellation process does not constitute a valid cancellation.

4.2 Cancellation by Phone or Email

BookInstead does not accept cancellations by phone, email, or social media messaging. All cancellations must be submitted through the guest’s account portal to ensure accurate timestamping and to preserve the guest’s refund eligibility. If a guest is unable to access their account, they should contact BookInstead support at support@bookinstead.com for account access assistance prior to the cancellation deadline.

4.3 Refund Processing Timeline

Once a valid cancellation is confirmed, refunds are processed according to the following timeline:

• Cash refunds to original payment method: 5 to 7 business days from the cancellation confirmation date, subject to the guest’s bank or card issuer processing times. BookInstead initiates the refund within 1 business day.
• BookInstead Credits: Applied to the guest’s account immediately upon cancellation confirmation.
• Operator Cancellation refunds: Processed within 1 business day of BookInstead receiving the Operator’s cancellation notification. The $10 Courtesy Credit is applied simultaneously.
• Dispute resolution refunds: Processed within 1 business day of the Resolution Team’s decision.

BookInstead is not responsible for delays caused by the guest’s financial institution. If a refund has not appeared within 10 business days, the guest should contact their bank before contacting BookInstead support.

5. Guest Protections and Guarantees

BookInstead provides the following non-negotiable protections on every booking made through the platform, regardless of the Operator’s individual policies.

5.1 The BookInstead No-Loss Guarantee

Guests will never walk away from a canceled booking with nothing. Even in the event of a late cancellation or no-show, BookInstead ensures that some form of value is returned to the guest’s account, subject to the limits and conditions outlined in Section 3. This guarantee applies to all paid bookings and is funded by BookInstead, not the Operator.

5.2 Operator Cancellation Protection

If an Operator cancels a confirmed booking for any reason — including but not limited to staffing shortages, equipment failure, business closure, or change of mind — the guest is entitled to the following, automatically and without requiring a formal request:

• A full cash refund of the Experience Value to the original payment method, processed within 1 business day.
• A $10 BookInstead Courtesy Credit applied to the guest’s account as an apology for the disruption.
• The BookInstead Service Fee is waived in the event of an Operator-initiated cancellation. The full amount paid, including the Service Fee, will be refunded.

Operators who cancel with less than 24 hours’ notice without a qualifying Force Majeure reason are subject to reduced listing visibility, temporary suspension, or permanent removal from the platform at BookInstead’s sole discretion.

5.3 Weather and Safety Cancellation Protection

In the event that an Experience is canceled due to severe weather, unsafe conditions, or an Operator’s exercise of reasonable safety judgment, the following applies:

• The Operator must formally mark the Experience as canceled in their BookInstead Operator Dashboard with a weather or safety designation.
• Upon such designation, the full Experience Value is automatically refunded to the guest’s original payment method within 1 business day. No guest action is required.
• The BookInstead Service Fee is also refunded in full in qualifying weather and safety cancellations.
• Guest-initiated cancellations citing personal weather concerns, where the Operator has not formally canceled the Experience, do not qualify for this protection. Standard cancellation tier rules apply in such cases.

BookInstead reserves the right to independently verify weather or safety claims and may require supporting documentation from the Operator.

5.4 Experience Not as Described Protection

If a guest believes their Experience was materially different from its listing description, they may file a formal Dispute within twenty-four (24) hours of the Experience’s scheduled end time. The following conditions apply:

• The Dispute must be submitted through the BookInstead Dispute Center, accessible via the guest’s account under “My Bookings.”
• The guest must provide specific written documentation of the Material Difference, including a written description of what was promised versus what was delivered.
• Supporting evidence is strongly encouraged and may include photographs, videos, screenshots of the original listing, or written statements from other members of the party.
• Claims submitted more than 24 hours after the Experience’s end time will not be considered, regardless of circumstances.
• Subjective dissatisfaction, personal preference, or differences in quality that do not constitute a Material Difference do not qualify for refund or credit under this protection.
• BookInstead’s Resolution Team will review all submitted evidence and issue a decision within three (3) business days. Remedies may range from partial credit to a full cash refund, at the Resolution Team’s discretion.
• The Resolution Team’s decision is final and binding. BookInstead’s decision does not constitute an admission of liability on the part of the Operator.

5.5 Emergency and Medical Hardship Exception

BookInstead recognizes that genuine emergencies occur and that a rigid cancellation policy can cause undue hardship in extraordinary circumstances. Guests may apply for a Hardship Exception under the following conditions:

5.5.1 Qualifying Events

The following events may qualify for a Hardship Exception:

• A documented medical emergency affecting the guest or an immediate family member (spouse, parent, child, or sibling), including hospitalization, surgery, or a medical condition preventing travel.
• Death of an immediate family member.
• A government-issued travel ban, mandatory quarantine, or law enforcement restriction directly preventing the guest from attending the Experience.
• A natural disaster, fire, flood, or other emergency directly affecting the guest’s primary residence within 72 hours of the Experience Start Time.

5.5.2 Documentation Requirements

All Hardship Exception requests must be accompanied by official documentation, including one or more of the following:

• A signed letter from a licensed medical provider on official letterhead (for medical emergencies).
• A hospital discharge summary, admission record, or emergency room documentation.
• A death certificate or official obituary (for bereavement claims).
• An official government notice, quarantine order, or law enforcement directive.
• Insurance or emergency services documentation for natural disaster claims.

5.5.3 Process and Outcome

Hardship Exception requests must be submitted within seven (7) calendar days of the Experience Start Time. Approved exceptions will be issued as BookInstead Credit equivalent to 100% of the Experience Value, unless a cash refund is specifically required by applicable law. The BookInstead Service Fee is non-refundable in Hardship Exception cases. Hardship Exceptions are reviewed by a human member of the Resolution Team and are decided within five (5) business days. Each guest account is limited to two (2) approved Hardship Exceptions per calendar year.

5.6 Partial Group Cancellations

If a guest needs to cancel individual spots within a larger group booking, the following applies:

• Partial cancellations are accepted for bookings of two (2) or more guests where per-person pricing is in effect.
• A Prorated Refund will be issued for each canceled spot, calculated at the per-person or per-unit rate of the Experience.
• The Prorated Refund will be issued as a cash refund to the original payment method if submitted within the applicable Cancellation Window, or as a BookInstead Credit if submitted outside the window.
• Partial cancellations that reduce the group below an Operator’s stated minimum booking size may result in the cancellation of the entire booking at the Operator’s discretion.
• Partial group cancellations must be submitted through the guest’s “My Bookings” portal. Phone or email requests are not accepted.

5.7 Booking Transfers

Guests who are unable to attend a booked Experience may transfer the booking to another individual under the following conditions:

• Transfers are permitted for personal, non-commercial use only.
• Transfer requests must be submitted through the guest’s “My Bookings” portal at least twenty-four (24) hours prior to the Experience Start Time.
• The receiving guest must have a valid BookInstead account in good standing.
• Only one (1) transfer per booking is permitted.
• Transfers are not permitted for bookings that have been partially refunded or credited.
• The transferring guest remains responsible for any outstanding balance or fees.
• Transfers made for compensation, resale, or commercial redistribution are strictly prohibited and constitute a violation of BookInstead’s Terms of Service, subject to account suspension.

6. Platform Protections

The following provisions exist to protect the integrity of the BookInstead platform, its financial operations, and its Operator community.

6.1 Non-Refundable Service Fee

The BookInstead Service Fee, as disclosed at checkout and itemized in the booking confirmation email, is non-refundable under all circumstances except those explicitly noted in Sections 5.2 and 5.3 (Operator Cancellation and Weather/Safety Cancellation). This fee is earned by BookInstead upon booking confirmation and compensates the platform for transaction processing, fraud prevention, payment infrastructure, customer support, and platform operations. By completing a booking, the guest acknowledges and accepts the non-refundable nature of the Service Fee.

6.2 No-Show Credit Limitations

The No-Show Credit described in Section 3 is subject to the following limitations:

• The No-Show Credit is available only once per guest account per rolling twelve (12) month period.
• A guest who incurs a second no-show within the same 12-month period forfeits the full booking value with no credit, refund, or compensation of any kind.
• No-Show Credits are non-transferable and may not be applied to bookings made by a different account.
• BookInstead reserves the right to verify no-show claims with the Operator before issuing a credit.

6.3 Chargeback and Dispute Policy

BookInstead takes chargebacks seriously and has a documented process for responding to them. Guests who initiate a chargeback with their financial institution without first exhausting BookInstead’s internal Dispute Resolution process forfeit the following:

• Any refund, credit, or compensation to which they may have otherwise been entitled under this Policy.
• Future access to the BookInstead platform, including their account and any unused Credits.

BookInstead maintains comprehensive booking records, including timestamped confirmations, communication logs, cancellation records, and evidence submitted in dispute proceedings. This documentation will be provided in full to the guest’s card issuer in response to any chargeback claim. Guests who file a chargeback in bad faith — including after receiving a refund or credit from BookInstead — may be subject to collection proceedings for the recovered amount plus any fees incurred by BookInstead in the chargeback process.

The following do not constitute valid bases for a chargeback under this Policy:

• The guest forgot to cancel within the Cancellation Window.
• The guest changed their mind after the Cancellation Window had closed.
• The guest was unsatisfied with the Experience but did not submit a formal Dispute within 24 hours as required by Section 5.4.
• The guest received a BookInstead Credit and disputes the booking amount as a cash charge.
• The guest believes the Experience was not worth the price paid.

6.4 Cancellation Abuse and Fraud Prevention

BookInstead monitors guest accounts for patterns of behavior that exploit or abuse the platform’s cancellation, credit, or dispute systems. The following behaviors constitute Cancellation Abuse and may result in account suspension or permanent ban:

• Repeatedly booking and canceling Experiences within the Cancellation Window without any intent to attend.
• Submitting multiple no-shows in a single 12-month period.
• Submitting fraudulent, exaggerated, or fabricated evidence in support of a Hardship Exception or Material Difference claim.
• Filing a chargeback after receiving a full or partial refund from BookInstead.
• Using multiple accounts to circumvent no-show, credit, or exception limits.
• Coordinating with third parties to manufacture false Material Difference or safety claims.

BookInstead reserves the right to:

• Suspend a guest account pending an investigation into potential Cancellation Abuse.
• Permanently ban a guest account with forfeiture of all unused Credits upon finding of Cancellation Abuse.
• Refer cases involving potential fraud or financial crimes to the appropriate legal authorities.
• Seek restitution for losses incurred by BookInstead or its Operators as a result of confirmed Cancellation Abuse.

6.5 Operator Accountability Standards

Operators listed on BookInstead are held to the following standards under this Policy. Failure to comply may result in listing demotion, account suspension, or removal from the platform:

• Operators must honor the cancellation tier displayed on their listing at the time of booking, without exception.
• Operators who cancel guest bookings with less than 24 hours’ notice, without a qualifying Force Majeure Event, are subject to a platform review.
• Operators who accumulate three (3) or more non-Force Majeure cancellations within a rolling 90-day period are subject to mandatory listing review and may be suspended.
• Operators must formally designate weather or safety cancellations in their Operator Dashboard within 2 hours of canceling to ensure timely guest refunds.
• Operators may not offer, promise, or negotiate cancellation terms with guests that are different from those displayed on their listing.
• Any disputes arising from an Operator’s failure to deliver an Experience as described are subject to BookInstead’s Dispute Resolution process. Operators found to have materially misrepresented their listings are subject to financial chargebacks and removal from the platform.

7. Force Majeure

7.1 Definition and Qualifying Events

A Force Majeure Event is defined as an event or circumstance beyond the reasonable control of BookInstead or the Operator that makes it impossible or unreasonably dangerous to conduct the Experience as scheduled. Qualifying Force Majeure Events include, but are not limited to:

• Natural disasters, including hurricanes, tropical storms, tornadoes, earthquakes, floods, wildfires, and volcanic activity.
• Acts of terrorism, war, civil unrest, insurrection, or armed conflict within or directly affecting the Experience location.
• Government-mandated lockdowns, shelter-in-place orders, curfews, or official travel restrictions issued by a recognized governmental authority.
• Declared public health emergencies, pandemics, or epidemic conditions recognized by the World Health Organization or a national public health authority that directly prevent the conduct of the Experience.
• Utility failures, infrastructure damage, or mandatory evacuations directly affecting the Experience location.
• Acts of God or other extraordinary natural events not reasonably foreseeable or preventable.

7.2 Force Majeure Refund Outcomes

In the event of a confirmed Force Majeure Event:

• Guests will receive a full BookInstead Credit for 100% of the Experience Value and the BookInstead Service Fee.
• Cash refunds for Force Majeure Events are at BookInstead’s sole discretion and will be evaluated on a case-by-case basis.
• Neither BookInstead nor the Operator shall be liable for any additional losses, damages, travel costs, or consequential damages arising from a Force Majeure cancellation.

Force Majeure Events do not give rise to any obligation for BookInstead or the Operator to pay damages, penalties, or compensation beyond the Credit described above.

7.3 Excluded Events

The following events do not qualify as Force Majeure and are subject to standard cancellation tier rules:

• Inclement weather that does not rise to the level of a declared severe weather event or safety concern as determined by the Operator.
• Low booking volume or financial hardship of the Operator.
• Scheduling conflicts or staffing issues of the Operator.
• Personal travel disruptions of the guest, including missed flights, traffic delays, or personal illness (which may qualify for a Hardship Exception under Section 5.5).

8. Dispute Resolution Process

8.1 Filing a Dispute

Guests who believe they are entitled to a refund or credit not automatically issued under this Policy may file a formal Dispute through BookInstead’s Dispute Center. The following requirements apply:

• Disputes must be submitted within the timeframes specified in the relevant section of this Policy (e.g., 24 hours for Material Difference claims under Section 5.4; 7 days for Hardship Exceptions under Section 5.5).
• Each Dispute must include: the booking confirmation number, the nature of the claim, a specific description of the facts supporting the claim, and any supporting documentation or evidence.
• Disputes submitted via email, phone, or social media rather than the Dispute Center will not be reviewed and will not toll any applicable deadlines.

8.2 Review Process

Upon receipt of a valid Dispute, BookInstead’s Resolution Team will:

• Acknowledge receipt of the Dispute within one (1) business day via email.
• Request any additional documentation within two (2) business days if needed.
• Issue a written decision within five (5) business days of receiving all necessary information.
• Apply any approved refund or credit within one (1) business day of the decision.

8.3 Resolution Outcomes

The Resolution Team may issue any of the following outcomes:

• Full cash refund to the original payment method.
• Partial cash refund to the original payment method.
• Full or partial BookInstead Credit.
• Denial of the Dispute with written explanation.

The Resolution Team’s decision is final and binding. BookInstead does not offer appeals or secondary reviews. Guests who disagree with a decision may seek resolution through applicable consumer protection laws in their jurisdiction.

9. BookInstead Credits — Terms and Conditions

BookInstead Credits are a form of platform currency issued to guest accounts under qualifying circumstances. The following terms govern their use:

• Credits are valid for twelve (12) months from the date of issuance.
• Credits are non-cash, non-transferable, and hold no monetary value outside the BookInstead platform.
• Credits may be applied to any available BookInstead listing at the time of the new booking.
• Multiple Credits may be combined toward a single booking.
• Credits may not be used to purchase additional Credits, gift cards, or any form of cash equivalent.
• Credits are forfeited upon account suspension or permanent ban.
• BookInstead reserves the right to modify the Credit program with reasonable notice to affected account holders.
• Credits issued as part of a Hardship Exception approval may not be applied toward a rescheduled version of the same Experience with the same Operator within 30 days of the original booking.
• Expired Credits cannot be reinstated under any circumstances.

10. Governing Law and Miscellaneous Provisions

10.1 Governing Law

This Policy shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any legal action or proceeding arising under this Policy shall be brought exclusively in the state or federal courts located in Harris County, Texas.

10.2 Amendments to This Policy

BookInstead reserves the right to modify this Policy at any time. Changes will be communicated to registered guests via email at least fourteen (14) days before taking effect. Continued use of the BookInstead platform after a Policy update constitutes acceptance of the revised Policy. Bookings confirmed before a Policy change is effective will be governed by the Policy in effect at the time of booking, except where the change is required by law.

10.3 Severability

If any provision of this Policy is found to be invalid, unenforceable, or contrary to applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

10.4 Entire Agreement

This Policy, together with BookInstead’s Terms of Service, Privacy Policy, and Operator Terms of Service (where applicable), constitutes the entire agreement between the guest and BookInstead with respect to the subject matter herein and supersedes all prior or contemporaneous agreements, representations, and understandings.

10.5 Contact Information

For questions regarding this Policy, guests may contact BookInstead at:

• Email: support@bookinstead.com
• Website: www.bookinstead.com
• Support Hours: Monday through Friday, 9:00 AM to 6:00 PM Central Time

Our support team aims to respond to all inquiries within two (2) business hours during operating hours.